PFS Pre-Collections Analyst

Job Title: Pre-Collections Supervisor

Job Type: Full-Time

Location:  On-site role, frequent travel to facilities (daily/weekly), with occasional remote flexibility. 

We are seeking a dedicated and detail-oriented Pre-Collections Supervisor to oversee patient pre-collection activities within our healthcare organization. This role offers an exciting opportunity to lead a team, optimize collection processes, and contribute to improved financial performance while ensuring excellent patient service. If you have a strong background in healthcare billing, supervisory experience, and a passion for operational excellence, we encourage you to apply.

Key Responsibilities:

Supervisory & Operational Duties

• Lead daily pre-collection operations including on-site collections, software oversight, and patient estimate communications across multiple channels.
• Provide training and support to facility and PAA teams, conduct performance reviews, and implement data-driven process improvements.

Collection Analysis & Optimization

• Analyze payment trends and refund data to identify inefficiencies and recommend workflow enhancements.
• Develop predictive models and visualizations to improve forecasting and support escalation resolution strategies.

Pre-Collection Metrics & Reporting

• Maintain and enhance dashboards tracking key metrics like collection volumes, refund trends, and site satisfaction.
• Generate recurring and ad hoc reports to inform leadership decisions and update protocols based on performance insights.

Skills and Qualifications:

• Strong analytical skills with the ability to interpret performance data and implement improvements
• Extensive knowledge of healthcare billing, coding, and collections processes
• 3 to 5 years of relevant experience, including prior supervisory or team lead roles
• Proficiency with healthcare software tools and billing systems
• Excellent communication and interpersonal skills
• Associate degree required; bachelor’s degree preferred
• Ability to travel to multiple facilities as needed

Join our team and be part of a dynamic organization committed to operational excellence and patient-centered service. We offer a collaborative work environment, opportunities for professional growth, and comprehensive benefits to support your career development.