IT Systems Administrator

Xpress Wellness is seeking a Systems Administrator that will serve as a senior technical resource responsible for advanced troubleshooting, system administration, and IT infrastructure management. This role provides Level 3 support, resolves escalated issues, and mentors junior team members to ensure efficient operations. Key duties include performing root-cause analysis, implementing permanent solutions, managing servers and applications, overseeing system upgrades, and supporting change management processes. The position also leads IT projects, maintains documentation, and ensures optimal system performance and uptime.

Key Responsibilities

• Resolve escalated issues from Level 1 and Level 2 teams.
• Take Level 2 and Level 3 support calls as needed.
• Mentor Level 1 and Level 2 teams.
• Perform root-cause analysis and implement permanent fixes.
• Act as the escalation point for high-impact or unresolved issues, ensuring timely resolution and communication.
• Install, configure, and maintain servers, operating systems, and other IT applications.
• Perform regular system upgrades and patch management.
• Manage IT projects related to new systems and upgrades.
• Create and manage user accounts, permissions, and group policies.
• Support onboarding/offboarding processes, including device provisioning.
• Monitor system performance and health.
• Diagnose and resolve hardware, software, and connectivity issues.
• Maintain uptime and optimize system performance.
• Support change management processes and ensure communication of IT changes to end users.
• Provide on-call Level 3 support for Level 1 team: every 5 weeks.
• Maintain internal documentation for configurations and processes.
• Maintain and improve documentation, knowledge base articles, and user guides.

Required Qualifications

• Bachelor degree in Information Technology, or related field (or equivalent experience).
• 10+ years of experience in system administration and Level 3 IT support.
• Must possess proficient skills in the following areas: 
• Windows OS
• PowerShell scripting
• Active Directory
• DNS
• DHCP
• Azure (Virtual Machines, Networking, Resource Groups, Subscriptions, Key Vaults, Storage Accounts
• Defender
• Intune
• Entra ID
• System Management tools
• Excellent communication, leadership, and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience in healthcare IT environments.
• Familiarity with compliance standards such as HIPAA, HITRUST, PCI