Business Intelligence Analyst - (Medford OR)

Location: Medford, OR (On-Site)

Reports to: Director of Finance & Accounting

About Premier Community Supports

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services—including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand Individual needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive—at home and in the community.

About the Role

Join us in transforming how we support workforce development, optimize service delivery, and streamline payroll. As a Business Analyst, you'll craft and enhance data-driven tools and reporting that power decision-making and efficiency across our organization.

What You’ll Do

• Build and maintain insightful dashboards and reports tracking training, core competencies, utilization, time allocation, productivity trends, and service delivery gaps.
• Design tools for real-time management of employee time and attendance—including monitoring overtime, billable limit breaches, geolocation compliance, and documentation gaps.
• Develop workflows and tools to reconcile clocked hours with billing data, preventing overpayments both in payroll and software licensing.
• Assist in the design and implementation of a SQL database for live organizational metrics.
• Conduct market assessments, modeling, and forecasting for geographical and service expansion, including Medicaid rate/hours impact analysis.
• Liaise with internal teams and vendors on software integration and optimization; provide insight into AI applications and process automation.
• Lead internal training initiatives—empowering teams in Excel and other BI tools.
• Support FP&A efforts with metric development and reporting.
• Create ad-hoc and recurring reports to meet business and regulatory needs.
• Perform additional duties as assigned, adding value wherever opportunities arise.

Why You'll Love It Here

• Make a measurable impact by shaping workflow and decisions at all levels.
• Work at the crossroads of data, finance, and operations.
• Engage with advanced tools and emerging AI/automation trends.
• Grow your leadership and technical training abilities.
• Join an inclusive environment that prizes efficiency, safety, and sound ethics.

• Bachelor’s degree in business, Finance, Data Analytics, Information Systems, or a related field.
• At least 3 years of experience as a Business or Data Analyst—preferably in healthcare, human services, or similarly regulated industries.
• High proficiency in Excel and BI tools (e.g., Power BI); skilled in SQL.
• Experience translating complex data into actionable insights for non-technical stakeholders.
• Organized, detail-oriented, and capable of juggling multiple projects.
• Strong communicator with experience in cross-functional collaboration and vendor coordination.

Bonus credentials:

• GL accounting software, billing, and payroll experience.
• Prior work with dashboards, AI insights, or process automation initiatives.

Key Competencies

• Superior problem-solving, conflict resolution, and deductive reasoning.
• Strong written and verbal communication—courteous, clear, and collaborative.
• Ability to lead, monitor, and assess workflows.
• Highly self-sufficient, resourceful, and proactive.
• Skilled in prioritizing, planning, and managing time under frequent changes or disruptions.
• Openness to safety procedures, privacy regulations (e.g., HIPAA), and adherence to company-wide ethical standards.
• Valid driver’s license, insured vehicle, and reliable transportation required.
• Willing to complete a drug test upon request.