Utility System Analyst

Under minimal supervision, responsible for the planning, functional design, and implementation of the Customer Information System (CIS) and all applications integrating with the host system.

• Develop, document, and maintain application configuration for the Customer Information System and other related applications interacting with the host system;
• Assist in the monitoring of system middleware;
• Conduct performance analysis and reviews of programs, systems, and the environment as part of an on-going system and network optimization process.
• Responsible for the collection and analysis of data for various departments throughout the City as well as open record requests;
• Conduct interviews to analyze requirement for programs, systems, and automation solutions;
• Retrieve data material from the Customer Information and Billing System using various report writing tools: Oracle BI Publisher, SQL preferred;
• Ability to use Microsoft Office Products such as MS Word, Excel, Power Point & Access to draft and or compile data material;
• Understanding of XML, familiar with APIs;
• Open Service Requests to document application issues; make recommendations and communicate requirements to the software vendor;
• Responsible for thorough testing of software applications for regularly scheduled code updates and emergency patches
• Troubleshoot batch related errors and provide input to Supervisory team for resolution;
• Provide on-call support as needed to ensure timely resolution of system issues outside of regular business hours:
• Perform related duties as required.

Any combination of education or experience equivalent to a Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS) or a related field. Candidate must have that at least two years of their work experience pertains to maintaining computer applications configurations which provides the following:

Knowledge of;

• Management information systems and computer applications;
• Software for customer information and billing (Oracle CCS), Microsoft Office products, SQL, BI Publisher and Oracle data bases with the ability to retrieve data and analyze;
• Principles and practices of effective communication, both written and verbal;
• Cloud based and/or SaaS environments;

• Ability to setup and execute test scenarios to test software applications;
• Maintain appropriate documentation of issues to be resolved and test results obtained;
• Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices;
• Ability to understand and communicate technical release notes;

• Frequently stand and walk;
• Frequently lift and carry up to 20 pounds; 
• Frequently flex upper trunk forward, while flexing partially at the knees;
• Frequently push or pull objects;
• Frequently reach above, at, or below shoulder height;
• Continuously talk, see, and hear; 
• Continuously sit for extended periods of time.