Technical Business Analyst I

Come Smile with Us!

Join Delta Dental of Iowa as a Technical Business Analyst I and make an impact! In this dynamic role, you will provide production support through automated and manual processes, managing escalations, and triaging issues to keep our systems running smoothly. You will help shape the future of our business by planning and developing efficient business systems and projects that support our core organizational functions. From gathering and analyzing requirements to driving and documenting critical business requirement discussions, you will collaborate with technology and project teams to turn ideas into reality. If you are passionate about designing streamlined processes, leveraging tools for efficiency, and contributing to strategic initiatives that improve the lives of Iowans, this is your opportunity! This hybrid position is located in Johnston, Iowa. May be filled at a higher level, depending on qualifications.

Learn why Tammie enjoys being part of our #OneTeam.

For your smile. For your health. For your community.

At Delta Dental of Iowa, we’re more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.

Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference – not only in Iowa but across the country.

Essential Functions and Principal Accountabilities:

Role Responsibility/Time

Quality Assurance and Troubleshooting - 60%

Requirements, scope and estimates - 20%

Internal and external partnerships - 10%

Project coordination - 5%

Development and growth - 5%   

• Under direct supervision, assist in supporting multiple projects and systems by performing  basic troubleshooting and data analysis.
• Conduct thorough testing and provide quality assurance support for both existing and newly developed systems.
• Monitor production system and processes proactively to identify  potential issues.
• Identify and escalate issues according to escalation processes.
• Track and manage the status of issues using workflow and ticketing systems.
• Support the tracking and maintenance  of requirements throughout the project lifecycle.
• Assist in gathering, compiling and documenting  user requirements to support solution development. 
• Act as a liaison between systems development teams and business users to ensure technical compatibility and user satisfaction.
• Communicate effectively with leaders, project sponsors, and stakeholders throughout the project lifecycle.
• Assist in planning, scheduling and tracking project timelines and milestones using appropriate tools.
• Provide on-call support when necessary to support business objectives.
• Perform other duties as assigned.

 Required

1. Associate Degree in business, management, information systems, or related field or equivalent experience.
2. Ability to understand technical systems development life cycle.
3. Familiarity with requirements development for business or technical projects preferred. Willingness to learn project management techniques, requirement analysis, and business process improvement methodologies.
4. Ability to build relationships and influence people across organizational and functional lines. 
5. Ability to learn data models and data querying methods such as SQL.
6. 0-1 years of insurance industry experience.
7. 0-1 years of experience testing custom software applications.
8. 0-1 years of experience developing requirements for custom software applications.

Preferred

1. Bachelor’s Degree in business, management, information systems, or related field or equivalent work experience. 
2. Experience in project coordination and requirements gathering.
3. Demonstrated ability to achieve business objectives of multiple complex projects or priorities.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.