Student Experience Analyst

The Student Experience Analyst part of USF World's Global Learning team, plays a vital role in supporting outbound student mobility and enhancing the study abroad experience for prospective and incoming students. Driven by a passion for global learning, this position combines customer engagement with operational expertise to deliver impactful, measurable outcomes. Serving as the primary point of contact, the coordinator provides guidance and support to students before, during, and after their global education experience, managing an assigned portfolio.

Recruitment Support (inside sales): Contacts student applicants to discuss program details and the benefits of study abroad. Addresses students concerns with the goal of increasing yield and retention in study abroad programs to increase education abroad enrollment overall.

Advising: Answers general to complex questions regarding enrollment and pre-departure procedures and policies. Refers students or coordinates with the appropriate office on campus when applicable (Academic Advising, Financial Aid, Student Health Services, Student Financial Services, Student Accessibility Services, Dean of Students, Student Ombuds). Resolves student issues and respond to student complaints.

Program Pre-departure Coordination: Coordinate with faculty-led program developers, USF faculty, affiliate partners, exchange partners and other parties to ensure coordination of student arrangements, program orientations and other needs before, during and after travel.

Event coordination:  Plans and coordinates program specific pre-departure sessions and Connect Sessions, etc.

Minimum: Bachelor's degree and one year of related experience.  Degree Equivalency Clause: Four years of direct experience for a Bachelor's degree.

Preferred:  One year of Customer Service or student advising experience.