Sr. Deductions Analyst

Company Description

The Senior Deductions Analyst is responsible for maintaining customer accounts in good standing through disputes management. Specifically, they resolve customer deductions in accordance with industry standards, customer policy and Red Bull business rules. This role will perform root cause analyses, manage dispute reason codes, secure deductions back-up documentation, submit vendor claims and place referrals to the appropriate Red Bull approval centers. In addition, they will look for root cause identification and elimination, automation opportunities and assist in development and implementation. This position will perform many of the same duties as a Deduction Analyst, but are distinguished by their quasi-lead responsibilities and by a higher level of technical knowledge which allows incumbents to act as an informational and training resource to the Deductions Team and to independently make decisions and exercise guidelines within assigned limits.

Job Description

KEY RESPONSIBILITIES

Research and resolve account discrepancies to include unidentified customer deductions, charge-backs, bill-backs, unauthorized products and quantity/pricing variances

Secure supporting documents to resolve payment disputes (i.e. Proof of Deliveries, Bill of Ladings, invoices, pricing review findings/approvals, historical communications, post-audit detail, etc)

Identify and implement new and/or updated business processes to reduce/eliminate recurring AR discrepancies and improve receivables performance (as measured by overdue AR and Deductions metrics)

Utilize HRC (High Radius) and ad-hoc reporting to assign and track root cause

Communicate any trending billing errors or non-compliant deliveries to SSC and/or Sales Management Teams

Request intercompany pricing reviews: track approval timelines

Collaborate deductions statuses with the Collections Team and contribute to monthly at-risk reporting

Coordinate credit issuance with the Cash Application Team on sanctioned pricing reimbursements

Collaborate with Data and Process Excellence Team to bring process efficiencies and improvements, Document Processes and customer reference materials

File claims per customer policy (portals, mail, email) in a timely manner to ensure prompt payment; identify import and bot upload opportunities

Provide guidance to team members to resolve complex issues; assist with escalation when necessary

Actively participate in and contribute to weekly Deductions huddles

Monitor established task/worklist completion benchmarks at a team level

Other AR-related duties which may be assigned by the Department Manager or Supervisor

Contribute to DSO, Overdue and 60+ objectives

Qualifications

4 years’ industry relevant experience

High Radius experience is strongly preferred

S4 Hanna/SAP experience strongly preferred

Customer relations experience in a Customer Service or Accounts Receivable role is required

Excellent communication skills, including strong telephone and writing skills

Solid understanding of payment, invoicing and AR reporting

Ability to work in a fast-paced environment and navigate change

Good problem-solving skills

Ability to train others

Computer literate, including Excel and Word

Self-directed; requires limited oversight

Leadership experience is a plus

Perform general project support tasks including but not limited to data analysis and process development

Additional Information

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.
The hourly pay range for this position is $25.00/hour - $37.50/hour + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location).

Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.