Product Analyst

Location: Hybrid, Delaware

Salary range: $100k- $135k + Bonus

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

EXL is seeking a motivated professional to join the Product Analytics team within a leading bank. Analyst must have expertise in Adobe Experience Platform (Adobe Analytics/Adobe Customer Journey Analysis/Adobe Target) with a proven record of turning data-driven insights into conversion rates. As a leader, analyst must perform user behavior deep dives, perform conversion journey funnel analysis to identify bottlenecks and provide recommendations to client about increasing the overall user engagement and reducing the drop-off rates. Candidate must be proficient in designing and building KPI scorecards and interactive dashboards to track product and performance metrics in Power BI/Tableau. Must have implemented and analyzed A/B and MVT Test. As a lead the senior analyst will Partner with Product Managers to define success metrics and measure the impact of new features and initiatives. This role requires critical thinking and product analytics savviness to work in a fast-paced environment.

• Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines.
• Work with onshore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines.
• Drive a culture of Risk and Governance across business processes. Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope. 
• Champion customer service to ensure that compliance is integrated in business processes. 
  Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services. 
• Must have expertise in Adobe Experience Platform (Adobe Analytics/Adobe Customer Journey Analysis/Adobe Target) with a proven record of turning data-driven insights into conversion rates. 
• As a leader, analyst must perform user behavior deep dives, perform conversion journey funnel analysis to identify bottlenecks and provide recommendations to client about increasing the overall user engagement and reducing the drop-off rates. 
• Candidate must be proficient in designing and building KPI scorecards and interactive dashboards to track product and performance metrics in Power BI/Tableau. Must have implemented and analyzed A/B and MVT Test.
•  As a lead, the senior analyst will partner with Product Managers to define success metrics and measure the impact of new features and initiatives. This role requires critical thinking and product analytics savviness to work in a fast-paced environment. 

• Educational Background: A degree in Statistics, Mathematics, Computer Science, or a related field. (IIT/NIT preferred).
• Industry Experience: 4+ years of proven experience in Product analytics/Decision management preferably within banking, fintech, or financial services. 
• Technical Skills: Strong proficiency in SAS and SQL. Hands-on experience with Tableau/ PowerBI, Excel and Powerpoint. Experience in analytics tools such as Google Analytics, Adobe Analytics is preferred.
• Analytical Skills: Strong analytical and problem-solving skills. Past experience in statistical analysis and knowledge of banking products. 
• Communication Skills: Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels and types (technical/non-technical). 

Professional certification such as CA, CPA, CISA or CIA. 7-9 years of experience OR 

Bachelors or Masters in Quantitative field such as Economics, Statistics, Mathematics from reputed universities OR

BTech/MTech/MBA from Tier 1 colleges (IIT, NIT, IIM) preferred.

EEO/Minorities/Females/Vets/Disabilities

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region-specific benefits.