Customer Care Representative

Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions.

The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out! 😃

In the Thrive Customer Care Team, you'll be helping our customers (and prospective customers) navigate our system via live chat, email, phone and video calls. As you gain a better understanding of Thrive, you'll be encouraged to grow and offer more contributions to help the company grow and develop a better product.

Requirements

Before you proceed:

This position is part time. We are looking for someone who can work 25 hours/week, preferably 5 hours/day Monday through Friday during which time your focus will be assisting customers. A major plus is being able to work until 8 pm ET Monday through Friday. This position is fully remote. Chat into our website or find us on LinkedIn if you have questions about the position.

The Ideal Candidate:

Perfect isn't possible, we know that. You'll struggle at first and make mistakes, but that's why we're looking to train passionate people. Here are the traits we're looking for:

• You like people and are passionate about your customers having a great experience - Prior experience in customer service helpful.
• You have superior communication skills - writing will be most of your job. The ability to express complex subjects in a simple way will be a key to your success. 
• You know how retail and running a business works - Whether a store or a restaurant or a fashion boutique, you've got a better-than-average grasp of the challenges facing the average business.
• You are a problem-solver - You can find creative solutions to complex problems, and do so with a smile!
• You manage your time wisely - You love finding opportunities to streamline and identifying better, faster ways to get the job done.
• You can wear a lot of hats. You’ll be responsible for billing questions, semi-technical questions, setup questions and more. Our reps do it all. 
• You play well with others - Even when questioning the status quo, you still work within the team. We're friendly and respectful with each other here at Thrive. We work hard to foster just the right balance.
• You can embrace the occasional "grind" - We have fun doing what we do and helping business owners realize their dreams is exciting. But even doing something exciting can get repetitive at times.
• You get to the root of the issue - You go after the full picture. If a customer requests a feature, you ask why and what they're trying to accomplish. There may be an existing feature or workaround that will meet their needs in a different way. Data is helpful, but useless without context. You ask the questions that will put you in a position to have all the facts before you proceed.

Bonus points for (let us know in your cover letter if any of these are you!):

• Spanish speaking
• Experience in tech startups 
• Chat or phone based customer service experience
• Retail or restaurant experience

Benefits

• Work from Home

Compensation

• $23-$25/hour based on experience

Shopventory DBA Thrive is here to help small businesses thrive. Our software is made to empower companies to manage their inventory like a multi-national giant for a fraction of the price.

The Thrive team is a scrappy, fun-loving crew with a humble attitude. We believe in questioning every process and proposal so the best ideas rise to the top. If you've got a better idea, we want to hear about it, even if it directly contradicts the CEO's last proposal. Bonus points for creativity.

You are generally an awesome person. You're familiar with tech lingo, you've got a great, confident phone voice and your writing skills are way above average and surprisingly friendly. Ideally, you also speak (and write) Spanish, you've had prior experience in tech, and you've worked in a small business that manages inventory.

If that's you, we can't wait to meet!