Our client is a performance marketing company that helps brands scale customer acquisition through data-driven lead generation and intelligent campaign optimization. Their mission is to connect brands with qualified leads efficiently and transparently. They prioritize long-term client relationships built on performance, clear communication, and measurable growth.
Location
Fully Remote | 9 AM – 5 PM EST
Role Overview
The Client Success Associate will serve as the primary point of contact for clients, ensuring smooth communication, performance visibility, and actionable insights that help optimize campaigns. The role involves leading onboarding calls, maintaining consistent client check-ins, and delivering campaign performance summaries, transforming data into strategic recommendations that drive stronger results. This is a consultative position that blends communication, analytical thinking, and account management.
Key Responsibilities
Client Communication & Relationship Management
Act as the main contact for client accounts via Slack, Email, and Google Meet.
Lead onboarding sessions, pre-launch meetings, and periodic client check-ins (15-day, 30-day, etc.).
Communicate campaign performance updates, findings, and next steps clearly and proactively.
Ensure clients feel supported and informed throughout the engagement lifecycle.
Performance Insights & Reporting
Review dashboards and reports from the analytics team to identify key trends and insights.
Translate performance data into actionable, client-friendly recommendations.
Monitor campaign performance, lead quality, and conversion rates to identify patterns.
Suggest data-driven optimizations based on client goals and performance outcomes.
Organization & Follow-Ups
Track and manage client deliverables, action items, and follow-ups.
Ensure timely delivery of reports, campaign adjustments, and disposition data.
Maintain accurate communication records in internal systems and CRM platforms (such as Boberdoo).
Qualifications
Experience
1+ year of experience in Client Success, Account Management, or Marketing Operations.
Experience in sales, marketing, or performance marketing is a plus.
Skills
Excellent written and verbal communication skills, with the ability to simplify complex data.
Strong organizational and multitasking abilities; able to manage a portfolio of ~50 clients.
Familiarity with CRM systems (Boberdoo experience is a plus).
Comfortable using Excel or Google Sheets for light analysis and data verification.
Understanding of marketing KPIs such as Cost Per Sale, Contact Rate, and Conversion Rate (training provided).
Consultative and proactive mindset, with strong analytical and problem-solving skills.
Personable, detail-oriented, and client-focused, able to build trust quickly in a fast-paced environment.
What Success Looks Like
Clients receive timely, accurate communication and performance updates.
Account health improves through proactive insights and data-backed recommendations.
Reports are delivered with clarity and context, empowering clients to make informed decisions.
Client retention and satisfaction metrics consistently improve.
Opportunity
Join a growing performance marketing team and play a key role in client retention, insight delivery, and communication excellence. This is an opportunity for someone who enjoys working with data, helping clients succeed, and thriving in a fast-paced, results-driven environment. Apply now!
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