(C) Senior SharePoint Support Analyst

Background check, US Citizenship, 10% travel, and a CAC are requirements for this position. Contingent on award. 

The Senior SharePoint Support Analyst is responsible for the stability, usability, and security of our SharePoint environments (SharePoint Online and/or SharePoint Server). This role combines advanced troubleshooting with platform administration, user enablement, and governance implementation. You will partner with business stakeholders, security/compliance, and other IT teams to deliver reliable collaboration solutions, streamline content management, and drive adoption across Microsoft 365. 

 Platform Administration & Operations

•  Manage and support SharePoint Online tenants and/or SharePoint Server farms (Central Admin, service applications, health rules).
•  Administer site collections, permissions, sharing policies, and external access in line with governance and compliance standards.
•  Monitor performance, capacity, and service health; proactively remediate issues and optimize configurations.

 Governance, Security & Compliance

•  Maintain standards for naming, metadata/taxonomy, content types, and templates.

 Automation & Customization

•  Build and support Power Automate flows, Power Apps, and site scripts to streamline processes.

 User Enablement & Documentation

•  Create and maintain runbooks, admin guides, and user-facing knowledge articles.
•  Deliver training, office hours, and consultative support for site owners and business champions.

Education/Vertification Requirements:

 5–8+ years supporting and administering SharePoint (Online and/or Server 2016/2019).

 Technical Skills

 Deep knowledge of SharePoint architecture: site collections, content types, managed metadata, lists/libraries, web parts, pages, search, and service apps.

 Strong PowerShell skills for administration, reporting, and automation.

 Proficiency with Microsoft 365: Teams, OneDrive, Viva Connections, Purview (DLP/Retention/eDiscovery), Entra ID (Azure AD) highly desirable.

 Understanding of security, compliance, and governance frameworks (sharing policies, sensitivity labels, conditional access).

 Professional Skills

 Clear written and verbal communication; ability to translate technical topics for non-technical audiences.

 Strong stakeholder management and customer service mindset; calm under pressure with incident leadership capability.

 Process-oriented with documentation discipline and attention to detail.

 Education & Certifications (Preferred)

 Bachelor’s degree 

 Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) highly desirable.

 Relevant certifications: Microsoft 365 Certified (Administrator Expert), Teams Administrator Associate, Power Platform Fundamentals, Azure Fundamentals; ITIL Foundation highly desirable.