Analyst-Information Services Support Intermediate

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Analyst-Information Services Support Intermediate

RESPONSIBILITIES:

Provides end user support using pertinent data and facts to identify and solve a range of moderately complex and non-standard requests and issues under moderate level of guidance and direction. Works collaboratively with technical and business team members to conduct problem research, root cause analysis and issue resolution. Participates in the implementation of application upgrades and installation of new releases. Maintains working knowledge of applications within their domain. Contributes to the overall support knowledgebase and training to other business and IT team members. Prioritizes and organizes own work.

STRONGLY PREFERRED:

• Experience implementing or supporting Desktop and Mobile Operating systems.

• Experience with tools such as: 
  • Windows Configuration Manager (SCCM)
  • Microsoft Intune
  • Workspace ONE
  • Imprivata MAM
  • PowerShell and scripting
• Strong troubleshooting capabilities.
• Customer-focused approach to service delivery.

REQUIRED:

• Bachelor's degree preferred or equivalent experience.

• 3-5 years of experience required.

• Requires Experience implementing or supporting applications. Ex. ERP, HR Payroll and Finance.

• Requires experience with MS Office (PowerPoint, Vizio, Word).

• Requires experience facilitating/ leading requirement gathering sessions.